When dealing with difficult audiences, it’s important to be aware of the cast of characters involved. In this video, Diane DiResta talks about dealing with “The Resister.” View the original here.

A day might be coming when the power of Facebook means that major companies no longer bother with their own Web sites. That was the startling if self-promotional possibility sketched out by Stephen Haines (photo left), commercial director of Facebook’s U.K. operation, while speaking today at the Technology for Marketing and Advertising conference here. Essentially, [...]

As fewer people rely on e-mail, one IT services company plans to eradicate e-mail over three years, in favor of social business tools. So writes Kristin Burnham (photo left), of CIO.com, on the efforts of Atos Origin. According to Ms. Burnham, Atos “is aiming to wean its 80,000-person workforce off e-mail over the next three [...]

. . . If you want to stand out to a customer, here are five ways to thank them. 1. Send them a card just to thank them for their time and let them know you appreciate their business. 2. . . . 3. Invite them to write guest posts on your blog or be [...]

Joe Wilner (photo left) is a career coach who runs the Web site Shake Off the Grind. Here he is on the subject of gaining respect and making professional connections: “No matter how talented or smart you are, if you can’t communicate effectively with others it will be difficult to get a job, retain clients, [...]

Dave Paradi (photo left) is author of The Visual Slide Revolution and 102 Tips to Communicate More Effectively Using PowerPoint. He writes: Below I’ve posted a new Slide Makeover Video Podcast based on the ideas in “The Visual Slide Revolution”. A table is a good way to organize information into rows and columns. Unfortunately, the [...]

Judith at businessmailetiquette.com takes up the issue of workers who are forwarding non-business related e-mails: . . . Are there irresponsible forwarders at your place of business? Is the topic of the forward appropriate for the work place? Religious, political, humorous (subjective) or adult topical material are just a few examples of what shouldn’t be [...]

Chrissy Scivicque (photo left) provides holistic career training. She blogs over at EatYourCareer.com. Here – for DumbLittleMan.com – she takes on those persistent negative voices we all have. Stop for a minute and listen to the voices in your head. Most of us have at least one or two on a constant loop, repeating the [...]

Geoffrey James (photo left), author, feature writer, and blogger at Bnet.com, takes on the subject of online presentations. “I recently had a fascinating conversation with Howard Stevens, the CEO of the Chally Group about how the role of the B2B sales professional is changing. He’s seeing a rapid shift to inside sales, with the inside [...]

Joseph A. DeVito, author of many interpersonal communication books, has some advice on how to increase self-esteem: Attack Self-Destructive Beliefs. Challenge beliefs you have about yourself that are unproductive or that make it more difficult for you to achieve your goals. . . . Seek Out Nourishing People. . . . . . . View [...]